Shipping Policy

Thank you for shopping at Runoas. To ensure your order arrives smoothly and safely, we have established clear shipping policies. Please read the following information carefully before placing your order.

1. Order Processing Time

We understand your excitement to receive your items, and we strive to process every order as quickly as possible.

• Processing Time: All orders will be packed and shipped within 1-3 business daysafter successful payment (excluding holidays and special circumstances).
• Order Confirmation: Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package's journey in real-time.
• Note: During peak shopping seasons (e.g., Singles' Day, Black Friday) or extreme weather conditions, processing times may be slightly extended. We appreciate your understanding.

2. Shipping Methods & Delivery Times

We partner with reliable global carriers to ensure your package is delivered safely. Estimated delivery times based on your region are as follows:

These are estimated times only. Actual delivery may vary due to customs clearance, flight schedules, and local courier performance.

3. Shipping Costs

Standard Shipping：

• Orders with an amount between $0.00 and $20 are subject to a shipping fee of $16.98.
• Orders between $20 and $30 require a shipping fee of $13.98.
• Orders between $30 and $49 are subject to a shipping fee of $9.98.

Expedited Shipping：

    Orders with an amount between $0.00 and $40 are subject to a shipping fee of $19.98.

Free Shipping ：

   Enjoy free shipping on orders over $49.    

Note: The total order value refers to the subtotal of items, after any discounts or coupons have been applied, and typically excludes taxes.

4. Duties & Taxes

• International orders may be subject to import duties, VAT, or customs clearance fees upon arrival in the destination country. These charges are the responsibility of the recipient.
• Runoas has no control over and cannot predict the amount of these fees. We recommend contacting your local customs office for more information before placing your order.

5. Shipping Delay Disclaimer

While we strive to ensure timely delivery of all orders, please note that shipping times are estimates and not guaranteed.

Due to the ongoing global pandemic and related prevention policies, some regions may experience reduced freight capacity or delivery delays affecting international flights, port operations, and local delivery services.

Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

• Customs clearance procedures
• Severe weather conditions
• Public holidays or peak shopping seasons
• Carrier or logistics disruptions
• Incorrect or incomplete shipping addresses provided by the customer

In such cases, the delivery timeframe may be extended.

We sincerely appreciate your understanding regarding delays caused by force majeure. We recommend that you check the latest information with your local courier company or track your package in real time using the provided tracking number.

If your order experiences a significant delay, please feel free to contact our customer support team and we will do our best to assist you.

6. Order Tracking & Inquiries

If you have any questions about your order status or shipping, please feel free to contact us:

• Pre-Shipment Inquiries: Questions regarding order processing progress.
• Post-Shipment Inquiries: Please first track your package using the tracking number provided. If you encounter any issues (e.g., no updates for an extended period, lost package), please contact us promptly.

Contact Information:
Email: customer@Runoas.com
Thank you again for your patience and support. Happy shopping!